When to use this policy
This policy applies to cancellation requests, concerns about delivered academic support and refunds approved by DissertationAssist. It should be read with our Terms & Conditions and the written details of your particular request. A cancellation enquiry or complaint is a request for review; it is not, by itself, confirmation that a refund has been approved.
Contact support@dissertationassist.com with the email address used for the request and its reference. If you do not have a reference, provide enough information for the team to find the request, such as the topic and date. Please do not send full card numbers, banking passwords or security codes.
Requesting a cancellation
Our policy asks customers to request cancellation immediately after placing an order. Contact support as soon as you decide not to proceed. Clearly state that you are requesting cancellation, identify the order and explain the reason. Do not assume that closing a browser tab, leaving a form or sending a general question cancels an existing arrangement.
The team needs to review the status of the request and whether work has already been assigned or started. A cancellation may not be available once work has begun. The outcome depends on that review and the circumstances of the agreed service; this policy does not promise an automatic refund for every cancellation.
Keep the written response so you know whether the cancellation was accepted and whether any further action is needed.
If the work is already under way
If work has started, tell support what has changed and what outcome you are seeking. A revised deadline, a clarification to the brief or a correction to contact information may be different from a request to stop the service entirely. Explain the change before assuming the original arrangement can continue unchanged.
The review considers the original agreement, the work status and any delivery or service issue you have identified. An unresolved cancellation request should not be treated as a new agreement for additional work. Ask for clarification if the response does not explain the status of your request or the proposed next step.
Raising a concern after delivery
This policy asks you to report a concern within 7 days of receiving the delivered material. Raise the issue promptly and explain the difference between what was agreed and what you received. Include the original instructions, the relevant section or file, and any feedback that helps identify the problem.
Be specific: an incorrect reference, a missing agreed section or a failure to follow a stated instruction is easier to investigate when the exact passage and requirement are identified. A general statement that the work is unsatisfactory may need further explanation before a useful review can take place.
The team will review the concern and decide the appropriate response. The 7-day reporting period is the published service-policy window; it is not intended to remove any rights that cannot lawfully be excluded.
Correction and refund are different requests
The service terms allow up to two correction rounds where errors are identified. If correction is the outcome you want, send a clear list of points tied to the original brief. Let the team know whether you are requesting editing, proofreading, cancellation or a refund review, so your message is handled as the correct type of request.
A correction request does not automatically approve a refund. Similarly, raising a refund question does not necessarily stop work unless cancellation has been confirmed. New chapters, extra research or a changed topic may fall outside the original scope and should be discussed separately.
If a correction does not address the concern, explain which issue remains and provide the previous correspondence. This helps the review stay focused on the agreed requirements.
Details that help the team review your request
Prepare one clear message rather than several overlapping requests. Include the following details where available:
- The enquiry or order reference and the email used for the request.
- The date of the order, payment or delivery relevant to the issue.
- The agreed topic, scope and delivery arrangements.
- A concise explanation of the cancellation reason or service concern.
- The specific document, passage or instruction involved.
- The outcome you are requesting and any earlier support response.
A transaction reference is usually more appropriate than an image containing full payment credentials. Remove unnecessary personal information from attachments. If support needs more information, ask which detail is relevant before sending additional confidential records.
Approved refunds and processing time
Where a refund is approved, the policy states a processing period of 3–5 days. The approval response should identify the approved outcome and the relevant payment reference. Do not count the processing period from the date of an unanswered complaint or from the first time you ask about a refund.
A refund decision and the time a payment becomes visible to you are different parts of the process. Banks and payment providers can have their own posting arrangements. If an approved refund is not visible after the stated processing period, contact support with the approval message and payment reference so its status can be checked.
This policy does not set a universal refund percentage or guarantee an immediate reversal of every payment. The confirmed review outcome is the relevant information for your particular request.
Keeping track of a service concern
Use the same reference when following up. Keep the order confirmation, the original brief, delivery correspondence and any response to your concern together. That record makes it easier to explain what was agreed and which step remains unresolved.
If you receive a response that does not address your question, state the outstanding issue clearly and ask support to review it. For privacy questions about your request or attachments, consult our Privacy Policy. For questions about the correction allowance or agreed scope, consult the Terms & Conditions.
Our aim is to make the review understandable. Contact support before assuming a cancellation, correction or refund has been agreed, and keep the written decision for your records.